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View full detailsAdd the perfect finishing touch to your Cineview 26 Electric Fireplace with an optional, black trim which frames the Fireplace. Add the perfect fin...
View full detailsAdd the perfect finishing touch to your Cineview 30 Electric Fireplace with an optional, black trim which frames the Fireplace. Add the perfect fin...
View full detailsNapoleon W573-0012 10.3-ounce Hi-Temperature Sealant, Pack of 24 provides a high quality venting component for Napoleon's direct vent appliances. T...
View full detailsNapoleon GDI-223 High Wind Co-linear Terminal provides a venting component designed to make installation easier. The GDI-223 roof terminal includ...
View full detailsUse With Napoleon - Large Black Crystal Media
Elegant and contemporary, these large black crystals are crafted for use in electric fireplaces. Customize your electric fireplace with this sleek ...
View full detailsUse With Napoleon - Riverside 36 Brushed Stainless Steel Cover
Use With Napoleon - Riverside 42 Brushed Stainless Steel Cover
Elegant and contemporary, these small black crystals are crafted for use in electric fireplaces. Customize your electric fireplace with this sleek ...
View full detailsThis Stainless Steel Fireplace Cover provides a decorative way to ensure the long-term care of your outdoor fireplace. The sleek brushed finish of ...
View full detailsThis Brushed Stainless Steel Trim provides a modern accent to elevate your outdoor fireplace and patio atmosphere. The sleek brushed face of this t...
View full detailsNapoleon SOST47B Stand Off for 4/7 Inch Silhouette Terminal - Brick Features Stand off, 4/7 Inch Silhouette Terminal Brick For use with 4 Inch x 7...
View full detailsNapoleon SOST47 Stand Off for Silhouette Terminal, 4x7-inch provides a low profile venting component for Napoleon's direct vent appliances. This it...
View full detailsNapoleon SOST58B Stand Off for 5/8 Inch Silhouette Terminal - Brick Features Stand off, 5/8 Inch Silhouette Terminal Brick For use with 5 Inch x 8...
View full detailsNapoleon SOST58 Stand Off for 5/8 Inch Silhouette Terminal - Vinyl Features Stand off, 5/8 Inch Silhouette Terminal Brick For use with 5 Inch x 8 ...
View full detailsNapoleon BM66ADJ 6 Inch Telescopic Pipe Features Telescopic Pipe Adjustable Direct Vent Stove Pipe Adjustable Length: 28 Inch to 54 Inch Diameter:...
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View full detailsUse With Napoleon - Wood Box 36 Zero Clearance Trim for Cineview™ 30
Use With Napoleon - Wood Box 42 Zero Clearance Trim for Cineview™ 30
Use With Napoleon Luminous Birch Log Set for Tall Linear Vector™ 50- BLKTLV50L
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I ordered a MR Cool DIY 4th gen 18k btu DIY mini split from Josh. Josh made every accommodation that I needed from the beginning of the order process till the end. I will try to make this review as short as possible but when my order first arrives it looked like someone took the compressor and used it as a football. Josh made sure to have that picked up and returned promptly for a replacement. That process was made extremely easy and painless by Josh.
Then came installation day!! I installed a multi zone mr cool a few weeks prior to installing this 18k btu unit. So this wasn't my first rodeo installing a mr cool mini split.
After hanging the air handler in my home it was time to connect the lineset. I did so to the torque specs provided in the manual with my hvac torque wrench then promptly checked my connection with my hvac freon detector and the soap bubble test as well. To my horror that connection was leaking pretty good. I instantly contacted Josh on that Sunday afternoon and was pleasantly surprised when he called me on a Sunday to see what the issue was. I sent him some pics and explained the leak situation. Josh immediately that Monday morning went into action. He started communications with Mr Cool. Josh copied me in on the emails as well to keep me informed and in the loop.
Mr Cool tried diligently to drag their feet through the replacement process. Josh was not going to allow for that and kept on them to see this situation resolved quickly which was great because we were in the middle of a stretch of winter frigid weather. I have since received my replacement and I firmly believe this was only because of Josh's extreme hard work and perservance. I will only do business with Klondike ac because of this superb experience with Josh. He has won a life long customer with me. I will be sharing this experience and recommending Klondike ac and in particular Josh to all of my family, friends, and colleagues and **** even people I don't know. Thank you Josh, you sir have made me believe that even in our current lack of customer service world that we live in that there still are the rare occassions where someone not only believes in excellent customer service but also believes in treating a customer like family.
They were exactly what I needed and they are doing great. I would buy from this company again.
Purchased a central ducted system with a pre charged lineset and could not be happier...was shipped promptly and arrived fast and was undamaged ...had a few questions regarding the system, their online staff answered all the questions I had after the sale...it took a few weeks before I was able to get it installed...for a DIY system and me not having any HVAC experience, this was such a simple installation...Thank you Klondike !!
I ordered a MR Cool DIY 4th gen 18k btu DIY mini split from Josh. Josh made every accommodation that I needed from the beginning of the order process till the end. I will try to make this review as short as possible but when my order first arrives it looked like someone took the compressor and used it as a football. Josh made sure to have that picked up and returned promptly for a replacement. That process was made extremely easy and painless by Josh.
Then came installation day!! I installed a multi zone mr cool a few weeks prior to installing this 18k btu unit. So this wasn't my first rodeo installing a mr cool mini split.
After hanging the air handler in my home it was time to connect the lineset. I did so to the torque specs provided in the manual with my hvac torque wrench then promptly checked my connection with my hvac freon detector and the soap bubble test as well. To my horror that connection was leaking pretty good. I instantly contacted Josh on that Sunday afternoon and was pleasantly surprised when he called me on a Sunday to see what the issue was. I sent him some pics and explained the leak situation. Josh immediately that Monday morning went into action. He started communications with Mr Cool. Josh copied me in on the emails as well to keep me informed and in the loop.
Mr Cool tried diligently to drag their feet through the replacement process. Josh was not going to allow for that and kept on them to see this situation resolved quickly which was great because we were in the middle of a stretch of winter frigid weather. I have since received my replacement and I firmly believe this was only because of Josh's extreme hard work and perservance. I will only do business with Klondike ac because of this superb experience with Josh. He has won a life long customer with me. I will be sharing this experience and recommending Klondike ac and in particular Josh to all of my family, friends, and colleagues and **** even people I don't know. Thank you Josh, you sir have made me believe that even in our current lack of customer service world that we live in that there still are the rare occassions where someone not only believes in excellent customer service but also believes in treating a customer like family.
Ordering from Josh was an absolute breeze! He was professional attentive, and made the entire process seamless. Josh went above and beyond to ensure everything was handled, perfectly with great communication and attention to detail.
I am incredibly impressed and will definitely be ordering from him again. Highly recommend his amazing service! 5/5 stars!⭐️