Refund policy

Cancellations and Refunds

Key Information:

• 30 days to return*
• Product(s) must be in original packaging, unused, and not installed on site in any shape or form. Products that have been used, tested, or installed will not be deemed new and do not qualify for a refund.
• All refunds will be returned to the original form of payment within 15 business days
• 15-30% Restocking Fee (depending on brand)

*See below for exceptions

Cancellations (Possible Only Before Order Ships)

Have you decided you need to cancel your order? It is possible to do so at no extra cost! You just have to contact us before the order has left our warehouse which usually happens within 1-2 days. If you contact us promptly with your order number, we will provide you with full refund.

If the product has already been handed to transit, regular return and refund rules apply, including the 15-30% restocking fee (depending on the brand).

Refunds and Returns

If you have any doubts or need clarification on the refund and return policy for specific brands, please do not hesitate to reach out to our Sales Team at (877) 606-9202 or sales@klondikeac.com for assistance.

If you need to exchange your product, you can start the process within 30 days of receiving the product.

Final Sale Items

Some products are unable to be returned and refunded. For specific information on returns and refunds, please visit the product page and refer to the refund policy. 

R-410A Refrigerant Products

Due to the industry wide federal refrigerant phase out to A2L refrigerants - effective November 15, 2024, we will no longer accept any returns for R-410A equipment, all purchases will be considered final.  If you have purchased R-410A equipment prior to that date, we will accept returns up to that day, but no R410A equipment will be accepted back after that date. The only exception to this will be if the equipment is received damaged or defective.

To initiate a return, please follow the process below:

Contact the Sales Team at (877) 606-9202, sales@klondikeac.com, or use the chat box below to initiate a Return Authorization Form (RAF).

Kindly give us your full name, email, phone, and order #.

Provide details why are you initiating the return - including but not limited to any photos, detailed description, damages etc. Please keep in mind product(s) must be in original packaging, unused, and not installed on site in any shape or form. Products that have been used, tested, or installed will not be deemed new and do not qualify for a refund.

We usually reply to these inquiries within 1-2 days.

No refund will be accepted without a RAF. If your refund is accepted, your money will be put back on the original form of payment within 15 business days.

Please be aware that the customer bears the return shipping costs / shipping of a new product.

Damages/Missing Items

When your package arrives, make sure to closely inspect it. Do not let the delivery driver rush you. It is your right to inspect each and every item. If you notice any damage on the packaging or parcel, please take pictures of the damaged package and refuse acceptance of the delivery. 

If upon opening the packaged you notice damaged items, please take photos of the damage and the box, include the SKU and a brief damage description and sent it to our support team at sales@klondikeac.com.

Report of damage must be submitted within 24 hours of receiving the products.

Please only report/refuse the damaged items and accept the items that are okay. Make sure you note on the delivery receipt why are you not accepting the items. Items that are damaged should be refused and signed for as damaged at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company, we will promptly ship out the replacement product(s) to you. 

Klondike AC is not in any way responsible for shipping damage. However, we can assist you with filing a claim against shipping carrier to help you cover the costs of damages.

Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Incorrect Product Delivered

Should you receive an incorrect item (which is very unusual), we'll quickly replace it at no extra cost to you, ensuring you get the right product hassle-free. Your satisfaction is our priority! Please let our Sales Team know immediately at (877) 606-9202 or sales@klondikeac.com for help.

Faulty Product/Warranty

Warranties are different from manufacturer to manufacturer; please refer to individual product pages for specific details. Warranty damages come about from usage over time. If an item arrives damaged but is not reported within 30 days, it does not in any way qualify as a warranty claim.

At Klondike AC, quality is our goal and promise. In the highly unlikely event of a faulty product, please notify us as fast as possible. We'll promptly guide you through the brand's specific warranty policy, ensuring a swift resolution.

BOGO (Buy One, Get One) Promotions

You must return both items for a full refund.

If you return only one of them, you will receive a replacement product or store credit of equal value. If your order has already shipped, the buyer will also be responsible for actual return shipping charges.

All our customers agree that they have read these terms, they understand them and they agree to them. 

Contact

• Phone Number: (877) 606-9202
• Email: sales@klondikeac.com

Business Address: 

• Klondike AC
• A2633-312 W 2nd St, Casper, WY, 82601
• Business ID: 794970756