Napoleon FTV58 Horizontal Top Vent Kit for Flexible Direct Vent, 5x8-inch provides a high quality venting component for Napoleon's direct vent app...
View full detailsAdd Napoleon's Topaz Glass Beads to any approved fireplace or Napoleon Patioflame® products to create a dazzling modern look. Features 6 Color Op...
View full detailsAdd Napoleon's Topaz Glass Embers to any approved fireplace or Napoleon Patioflame® products to create a dazzling modern look.
Bask in stylish comfort with the Trivista Pictura 50" Electric Fireplace. Showcase the multicolored LED ember bed and flames, which...
View full detailsBask in stylish comfort with the Trivista™ Pictura 60-Inch Electric Fireplace. Showcase the multicolored LED ember bed and flames, ...
View full detailsNapoleon’s Trivista Primis, a three-sided electric fireplace, boasts the highest heat output in its category. Showcase the fireplace with the North...
View full detailsNapoleon’s Trivista Primis, a three-sided electric fireplace, boasts the highest heat output in its category. Showcase the fireplace with the North...
View full detailsNapoleon’s Vector 38 linear gas fireplace features a sleek, contemporary design and multitudes of designer options. Complete your space with a lux...
View full detailsNapoleon’s Vector 50 linear gas fireplace features a sleek, contemporary design and multitudes of designer options. Complete your space with a lux...
View full detailsNapoleon’s Vector 62 linear gas fireplace features a sleek, contemporary design and multitudes of designer options. Complete your space with a lux...
View full detailsNapoleon’s Vector 74 See Through linear gas fireplace features a sleek, contemporary design and multitudes of designer options. Complete two space...
View full detailsNapoleon 4DFS-BULK Vertical Firestop for Rigid Direct Vent, 4x7-inch - Pack of 6 provides a high quality venting component for Napoleon's direct ve...
View full detailsNapoleon 5DFS-BULK Vertical Firestop for Rigid Direct Vent, 5x8-inch - Pack of 6 provides a high quality venting component for Napoleon's direct ve...
View full detailsNapoleon 4DVTNK Vertical Terminal Kit with Adaptor for 4 Inch x 7 Inch Rigid Direct Vent Features Terminal Kit with Adaptor For use with 4 Inch x ...
View full detailsNapoleon 5DVTNK Vertical Terminal Kit with Adaptor for 5 Inch x 8 Inch Flexible Direct Vent Features Terminal Kit with Adaptor For use with 5 Inch...
View full detailsNapoleon GD-303 Vinyl Shield Kit for 5 Inch x 8 Inch Flexible Direct Vent. Features Vinyl Shield Kit For use with 5 Inch x 8 Inch Flexible Dire...
View full detailsThe Napoleon W660-0160 Wall Mounted SIT Fireplace Remote Control is an essential accessory for your Napoleon gas appliance. This remote control is ...
View full detailsNapoleon W660-0081 Wall-Mounted Digital Thermostat provides an accessory for use with Napoleon's gas appliances. The digital thermostat offers simp...
View full detailsNapoleon 4DWS-BULK Wall Support for 4 Inch x 7 Inch Rigid Direct Vent, Pack of 12 Features Wall Support For use with 4 Inch x 7 Inch Rigid Direct ...
View full detailsNapoleon 5DWS-BULK Wall Support for 5 Inch x 8 Inch Flexible Direct Vent, Pack of 12 Features Wall Support For use with 5 Inch x 8 Inch Flexible D...
View full detailsProvides a high quality venting component for Napoleon's direct vent gas stoves. This kit is designed for 4 Inch x 7 Inch direct vent piping in ord...
View full detailsNapoleon GD-222-BULK Wall Terminal/Vinyl Siding Shield for Flexible Direct Vent, 4x7-inch - Pack of 12 provides a high quality venting component fo...
View full detailsNapoleon GD422-1BULK Wall Terminal/Vinyl Siding Shield for Flexible Direct Vent, 5x8-inch - Pack of 12 provides a high quality venting component fo...
View full detailsNapoleon GD-222 Wall Terminal/Vinyl Siding Shield for Flexible Direct Vent, 4x7-inch provides a high quality venting component for Napoleon's direc...
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I ordered a MR Cool DIY 4th gen 18k btu DIY mini split from Josh. Josh made every accommodation that I needed from the beginning of the order process till the end. I will try to make this review as short as possible but when my order first arrives it looked like someone took the compressor and used it as a football. Josh made sure to have that picked up and returned promptly for a replacement. That process was made extremely easy and painless by Josh.
Then came installation day!! I installed a multi zone mr cool a few weeks prior to installing this 18k btu unit. So this wasn't my first rodeo installing a mr cool mini split.
After hanging the air handler in my home it was time to connect the lineset. I did so to the torque specs provided in the manual with my hvac torque wrench then promptly checked my connection with my hvac freon detector and the soap bubble test as well. To my horror that connection was leaking pretty good. I instantly contacted Josh on that Sunday afternoon and was pleasantly surprised when he called me on a Sunday to see what the issue was. I sent him some pics and explained the leak situation. Josh immediately that Monday morning went into action. He started communications with Mr Cool. Josh copied me in on the emails as well to keep me informed and in the loop.
Mr Cool tried diligently to drag their feet through the replacement process. Josh was not going to allow for that and kept on them to see this situation resolved quickly which was great because we were in the middle of a stretch of winter frigid weather. I have since received my replacement and I firmly believe this was only because of Josh's extreme hard work and perservance. I will only do business with Klondike ac because of this superb experience with Josh. He has won a life long customer with me. I will be sharing this experience and recommending Klondike ac and in particular Josh to all of my family, friends, and colleagues and **** even people I don't know. Thank you Josh, you sir have made me believe that even in our current lack of customer service world that we live in that there still are the rare occassions where someone not only believes in excellent customer service but also believes in treating a customer like family.
They were exactly what I needed and they are doing great. I would buy from this company again.
Purchased a central ducted system with a pre charged lineset and could not be happier...was shipped promptly and arrived fast and was undamaged ...had a few questions regarding the system, their online staff answered all the questions I had after the sale...it took a few weeks before I was able to get it installed...for a DIY system and me not having any HVAC experience, this was such a simple installation...Thank you Klondike !!
I ordered a MR Cool DIY 4th gen 18k btu DIY mini split from Josh. Josh made every accommodation that I needed from the beginning of the order process till the end. I will try to make this review as short as possible but when my order first arrives it looked like someone took the compressor and used it as a football. Josh made sure to have that picked up and returned promptly for a replacement. That process was made extremely easy and painless by Josh.
Then came installation day!! I installed a multi zone mr cool a few weeks prior to installing this 18k btu unit. So this wasn't my first rodeo installing a mr cool mini split.
After hanging the air handler in my home it was time to connect the lineset. I did so to the torque specs provided in the manual with my hvac torque wrench then promptly checked my connection with my hvac freon detector and the soap bubble test as well. To my horror that connection was leaking pretty good. I instantly contacted Josh on that Sunday afternoon and was pleasantly surprised when he called me on a Sunday to see what the issue was. I sent him some pics and explained the leak situation. Josh immediately that Monday morning went into action. He started communications with Mr Cool. Josh copied me in on the emails as well to keep me informed and in the loop.
Mr Cool tried diligently to drag their feet through the replacement process. Josh was not going to allow for that and kept on them to see this situation resolved quickly which was great because we were in the middle of a stretch of winter frigid weather. I have since received my replacement and I firmly believe this was only because of Josh's extreme hard work and perservance. I will only do business with Klondike ac because of this superb experience with Josh. He has won a life long customer with me. I will be sharing this experience and recommending Klondike ac and in particular Josh to all of my family, friends, and colleagues and **** even people I don't know. Thank you Josh, you sir have made me believe that even in our current lack of customer service world that we live in that there still are the rare occassions where someone not only believes in excellent customer service but also believes in treating a customer like family.
Ordering from Josh was an absolute breeze! He was professional attentive, and made the entire process seamless. Josh went above and beyond to ensure everything was handled, perfectly with great communication and attention to detail.
I am incredibly impressed and will definitely be ordering from him again. Highly recommend his amazing service! 5/5 stars!⭐️