MRCOOL 16 Ft. 1/4" x 1/2" (DIY16-1412) Lineset for DIY 9,000-18,000 BTU Indoor Units. The MRCOOL DIY Line Set is designed for installation of all ...
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The MRCOOL DIY 4th Gen Wall Mounted Air Handler is one of the most efficient air handlers available. Not only can it produce up to 22 SEER efficie...
View full detailsExperience warmth and style with the Buck Stove Model 1127 Vent-Free Gas Fireplace. Producing up to 25,000 BTUs and operating at an imp...
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MRCOOL No-Vac Quick Connect 3/8 3/4 Precharged Lineset for Universal Series AND Central Ducted Systems Save hours on your next installation with ...
View full detailsMRCOOL 75ft Coupler Kit for DIY Line Sets 24K, 36K & 48K Air Handlers - 3/8" x 5/8" With the 75ft MRCOOL DIY Coupler Kit, you can connect th...
View full detailsMRCOOL 75ft Coupler Kit for DIY Line Sets 9K, 12K & 18K Air Handlers - 1/4" x 1/2" With the 75ft MRCOOL DIY Coupler Kit, you can connect thr...
View full detailsThe Wireless Dimmer remote is Bromic's most robust heat comfort level control. The seven-channel remote has four preset levels with the option to i...
View full detailsThe Bromic Heating Wireless Controller has the ability to switch power supply to two separate circuits, enabling independent On/Off control of sing...
View full detailsThis Burner CLC08-1042A air curtain is equipped with a 1⁄5-horsepower motor with two adjustable speeds. Users can modify the speed with the factory...
View full detailsOne (1) Set Of: MRCOOL - DIY 1/4" Quick Connector for Coupler Kit - Part #15500305000040 MRCOOL - DIY 1/2" Quick Connector for Coupler Kit - Part ...
View full detailsMRCOOL Condenser Wall Mounting Kit for 24K, 27K & 36K Mini Split Systems With the MRCOOL Mounting Bracket Kit for Mini Split Condensers, you...
View full detailsMRCOOL - DIY 1/4" Quick Connector for Coupler Kit - Part #15500305000040 Owner's Manual Installation Manual
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Introducing the new MRCOOL Advantage 18,000 BTU 4th generation mini split with an improved efficiency ratings up to SEER 19 and is competitiv...
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Introducing the new MRCOOL Advantage 12,000 BTU 4th generation mini split with an improved efficiency ratings up to SEER 20 and is competitively p...
View full detailsThe new MRCOOL 36K BTU Hyper Heat Central Ducted Heat Pump Split System is a great choice for heating and cooling around 1,500sqft and can handle ...
View full detailsGoodman's packaged units are the perfect all-in-one comfort solution for nearly any residential application. The GPGM3 is a packaged gas/electric c...
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Provides simple and secure mounting for small and large piping systems, ductwork runs, cable trays and smaller equipment such as condensers. Linear...
View full detailsThe Buck Stove Thermostatic Remote Control allows for thermostatic on and off control of millivolt appliances, enhancing convenience and ease of us...
View full detailsExperience grandeur with the Buck Stove Model 91 – among the largest wood-burning stoves available. Boasting over 80% efficiency, it stands out as ...
View full detailsMRCOOL - DIY 1/2” Quick Connector for Coupler Kit - Part #15500305000044 Owner's Manual Installation Manual
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The Symmetry Lumina Electric Fireplace combines style, warmth, and ease. Its sleek, modern design creates a warm and inviting feel in any room. Thi...
View full detailsEnjoy energy-efficient cooling with the DFC Packaged Air Conditioner, a self-contained unit suitable for various installations. Specif...
View full detailsMRCOOL 16 Ft. 3/8" x 5/8" (DIY16-3858) Lineset for DIY 24,000-48,000 BTU Indoor Units. The MRCOOL DIY Line Set is designed for installation of all...
View full detailsMRCOOL 25 Ft. 1/4" x 1/2" (DIY25-1412) Lineset for DIY 9,000-18,000 BTU Indoor Units. The MRCOOL DIY Line Set is designed for installation of all ...
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I ordered a MR Cool DIY 4th gen 18k btu DIY mini split from Josh. Josh made every accommodation that I needed from the beginning of the order process till the end. I will try to make this review as short as possible but when my order first arrives it looked like someone took the compressor and used it as a football. Josh made sure to have that picked up and returned promptly for a replacement. That process was made extremely easy and painless by Josh.
Then came installation day!! I installed a multi zone mr cool a few weeks prior to installing this 18k btu unit. So this wasn't my first rodeo installing a mr cool mini split.
After hanging the air handler in my home it was time to connect the lineset. I did so to the torque specs provided in the manual with my hvac torque wrench then promptly checked my connection with my hvac freon detector and the soap bubble test as well. To my horror that connection was leaking pretty good. I instantly contacted Josh on that Sunday afternoon and was pleasantly surprised when he called me on a Sunday to see what the issue was. I sent him some pics and explained the leak situation. Josh immediately that Monday morning went into action. He started communications with Mr Cool. Josh copied me in on the emails as well to keep me informed and in the loop.
Mr Cool tried diligently to drag their feet through the replacement process. Josh was not going to allow for that and kept on them to see this situation resolved quickly which was great because we were in the middle of a stretch of winter frigid weather. I have since received my replacement and I firmly believe this was only because of Josh's extreme hard work and perservance. I will only do business with Klondike ac because of this superb experience with Josh. He has won a life long customer with me. I will be sharing this experience and recommending Klondike ac and in particular Josh to all of my family, friends, and colleagues and **** even people I don't know. Thank you Josh, you sir have made me believe that even in our current lack of customer service world that we live in that there still are the rare occassions where someone not only believes in excellent customer service but also believes in treating a customer like family.
They were exactly what I needed and they are doing great. I would buy from this company again.